Hello,
Welcome to our Customer Service.
How may we help you?
Here's what you can do:
Search for Answers: Use the search bar above to quickly find solutions.
Explore FAQs: Browse frequently asked questions to get instant help.
Talk to Us: Can't find what you're looking for? Click "Talk to Us" to reach our support team directly.
FAQs
What is JoMu and how does it work?
JoMu is a business to business platform that connects
businesses looking to buy, sell, or collaborate.
You can list your products/services, discover potential partners, and start deals directly
through the platform.
Who can join the platform?
Any legalised business or verified entrepreneur can join, including
manufacturers, wholesalers, retailers,
service providers, and startups.
How do I register my business?
Simply click on "Create account", fill in the required information, and
submit by clicking "Continue".
Is it free to create an account?
Yes! Creating an account on JoMu is free.
How do I verify another business before making a
deal?
You can check their profile, reviews, business documents(if uploaded), or
request additional verification
before proceeding.
Who is the most trustworthy seller for clothes
bale (Ndiboota) on JoMu?
JoMu does not rank or endorse specific sellers, buyers or service providers.
However, you can
identify trustworthy by checking their reviews,
and how complete their profile is. Always connect and communicate clearly before making any
deals.
Is there a messaging system to communicate with
other businesses?
Yes, our built-in messaging system allows you to chat securely with potential
business partners.
Can individuals join the platform?
No, only businesses and verified entrepreneurs.
What to do if I fail to recover my forgotten
password?
Send a direct message to JoMu through our social media handles or simply
email us for support.
How do I delete my account?
Contact JoMu support team for help.
Can I access the platform without creating an
account?
You can browse listings, but you must create an account to connect or post.
How do I report a fake or suspicious business?
Contact JoMu support team with details.
Is my data safe on this platform?
Yes, we use industry-standard practices to protect your data. Read more in
the
Privacy Policy.
I'm in agriculture. Can I post seasonal products?
Yes, as long as you specify your category(Agriculture), you can list seasonal
products and update them based on availability.
Can I post single items like one phone or laptop
for retail sale?
No. JoMu is strictly for bulk buying and selling. We do not support single or
retail product listings. Please use platforms
designed for individual item sales if you're looking to sell or buy single products.
How can I connect with other businesses?
You can browse listings, send direct messages, or request to connect with a
business from their profile.